I recently visited India 3 months back and unfortunately chose ICICI bank for an NRE/NRO account. Ever since I opened the account I have had problems with it. I have opened several accounts all over the world and none is problem laden as this. The site enforces excessive security that is totally not intended and unseen of. The site and its related services are down most of the time.
I have been trying to setup fund transfer on the site and have been unable to do it for the last two months. First there was an issue with setting up mobile banking. You cannot setup a fund transfer account unless you have a mobile number setup on the account. There is no online way to provide your mobile number. You will need to download a form, manually fill the details and then mail it to the ICICI center. Took two retries to make it work. Once the mobile number was setup, it had a problem sending SMS authorization code as I had registered a US mobile number. I was clearly told that US numbers will work and that SMS will be sent to any registered domestic/foreign number. I inquired about the issue and was told that the system may not support US numbers. What the %^ck is that supposed to mean? Its a NRE/NRO account and the account holder has to reside outside India and the system does not support US number? bull%^$%. Then I had to call a number in India to ask for authorzation. Once that issue was resolved then I had issue with the transaction password. The password issued to me first time had expired and it was not valid anymore and guess what, there is no way to re-issue the password online. I had to make a request and they would send the password to home address in India. That frickin took forever. Ok so once that was resolved then the site was complaining about no debit card linked to account so sorry cannot transfer funds. What the crap? I called the service once again and asked why was I not issued a card for this account? And the guy was like for NRE we issue the card but for NRO you have to manually request the account. I am like dude no bank in the world has this policy. Then guess what, I can only place the request via online and that frickin service has been down for the last 15 days and they don't know when it will be UP. The other way is to visit a local branch in India to make a request. Hah!!!! what a %6cking joke. As of now I am waiting for the system to be UP. This is it. I am pretty soon going to close this account once I get my money out. totally advise to choose another bank for your NRE/NRO account.
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2 comments:
Dear Sudhir,
We are sorry for the inconvenience caused to you. Please write to us with your contact details at care@icicibank.com and we will get in touch with you in order to address your concern. Please refer "540842" in the subject line.
Regards,
ICICI Bank Customer Service Team.
I completely agree. I recently opened an account when I went to India and it has been a terrible experience. I has been 6 weeks and I am still going back and forth with email support and phone support to get my issues resolved.
Hassels have been ranging from getting online banking setup to getting them to use my residence address for correspondance instead of my Universities address. Can you believe that, they are sending emails to a general university address with about 8000 students. How do they expect it to get to me? Is it that difficult to fix? I am giving up on them. Morons.
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